How do I get started?

To be able to use the KTNEX app both riders and drivers need a smartphone, an email address, and a registered phone number.

For riders, download the KTNEX from your Play store or App store.

Signup using your personal details.

You will receive a one-off confirmation code via SMS.

How do I book my ride?

Open the service app on your Smartphone.

Enable your location. To do that go to your phone settings.

Once your location is on, you are automatically located via GPS. The ‘App Radar’ function shows you all available drivers nearby. You confirm your location with your first click. In ‘Booking Overview’, you can change your pick-up address manually and, if required, enter a destination. You can also specify your individual booking options here.

Confirm your address selection and your options, and you book your ride.

Your driver is displayed with photograph, name, rating, and remaining distance.

How do I order my a meal or groceries?

Open the service app on your Smartphone.

Enable your location. To do that go to your phone settings.

Once your location is on, you are automatically located via GPS. The ‘App Radar’ function shows you all available restaurants, shops, or supermarkets nearby. Pick the available services as you wish.

You need to confirm your location and destination address.

You can also specify your individual booking and delivery options here.

Confirm your address selection and your options, and make your order.

The restaurant or supermarket will automatically receive and confirm your order together with the estimated delivery time.

Next, the KTNEX courier will deliver your order timely. 

Do I lose my booking request if I close the app?

No, the booking or food order continues even if you close the app. A push message is sent just before the driver arrives. If you leave the app open, you can track the driver’s arrival live on the map.

How do I pay for my food or grocery order?

Paying for your order is easy. 

1. Pay using a credit or debit card. Simply save the payment method of your choice for future orders. Or go cashless by adding money to your unique wallet on the app. The cashless or cardless payment method is by far the most popular method.

2. Pay using your mobile money. This service is enabled in countries that support mobile money.

After successful verification, you receive a message informing you of the successful transaction.

Your payment receipt is then emailed to you.

You can view all your past orders on your dashboard.

How do I pay for my ride?

Paying for your ride is easy. There are 3 payment options available:

1. Pay using a credit or debit card. Simply save the payment method of your choice for future rides. Or go cashless by adding money to your unique wallet on the app. The cashless or cardless payment method is by far the most popular. 

2. Pay using your mobile money. This service is enabled in countries that support mobile money such as Kenya.

3. Pay cash directly to the driver.

After the trip, a screen with a payment amount is shown. You then verify your payment details and decide whether you wish to add a tip. You can also enter a voucher code.

If you have money in your wallet, tap on the wallet from your dashboard, then transfer and pick driver option. Ask and enter the driver phone number and verify driver details before making payment.

After successful verification, you receive a message informing you of the successful transaction. Your payment receipt is then emailed to you. You can view all your past rides on your dashboard.

Do I need to give the driver a tip after a ride?

Giving the driver a tip at the end of your trip is entirely optional.

A tip is an appreciation of the driver service and the amount you give is up to you.

Our drivers are professional. A tip will greatly supplement their earnings and we highly appreciate your support.

Before you give a tip here are some considerations to make:

Was the driver friendly or courteous?

Was the driver driving safely?

Was the car clean and tidy?

Was the car comfortable ( was AC temperature ideal for the weather?)

Would you book this driver again?

These are important issues to consider.

KTNEX Admin, August 2022