KTNEX Network Services

Open the  service app on your Smartphone. You are automatically located via GPS. The ‘App Radar’ function shows you all available driver nearby. You confirm your location with your first click. In ‘Booking Overview’, you can change your pick-up address manually and, if required, enter a destination. You can also specify your individual booking options here.

The next click confirms your address selection and your options, and you book your ride. Your driver is displayed with photograph, name, rating and remaining distance.

No, the booking continues even if you close the app. A push message is sent just before the driver arrives. If you leave the app open, you can track the driver’s arrival live on the map.

You register for Pay by App via the KTNEX  booking app: Simply save the payment method of your choice (credit card or add money to your unique wallet on the app) and you are ready for cashless and card-less payments for your ride straightaway. 

You can add more money to your wallet as you wish for future rides. 

For App users in Kenya the mobile money payment is enabled. You can pay the driver using your phone or add money to your wallet.

After the trip, a screen with a payment request is shown. You then verify your payment details and decide whether you wish to add a tip. You can also enter a voucher code. After successful verification, you are sent a message informing you of the successful transaction. Your receipt is then emailed to you. You can view all your rides on your dashboard.

KTNEX are charges are fixed regardless of day or time you book your ride.

We do not charge booking or cancellation fees.

Here is the link to our fare list:

https://ktnex.com/ktnex-charges/

Congratulations for making that decision to join the KTNEX Ride services network. All KTNEX are individual contractors and not employees.

KTNEX PROMO: 

All drivers take home 94% of their earnings! Offer ends 31st Dec 2022.

We accept sedan cars less than 12 years old and we do not accept cars that have had body alterations or repairs.

  To start the sign up process state has different Booked hire service license requirements. You will need to upload your documents via the KTNEX app.  Alternatively, you can email them to us. We strictly abide by the state or country requirements. Once everything is in place we activate your account.

For all countries, a full unrestricted drivers license and Vehicle Insurance.  All drivers  will need to submit the vehicle current third-party damage or comprehensive insurance cover. The insurance document should list you the driver as the insured.

We also request a front and side photo of your car and registration number during registration. In the USA we need the back and side photo of the car.

Australia

Here are the links by state. Please follow the instructions. Once you get your documents please upload on your KTNEX profile and we will do verification which may take 2-3 days. If all in order we activate your account and welcome you to the KTNEX fleet. The KTNEX signage will be posted immediately to you once your account is activated.

QUEENSLAND

1. Booked Hire Service Licence (BHSL). Details can be found here:

https://www.tmr.qld.gov.au/business-industry/Taxi-and-limousine/Industry-information/Booked-hire/Booked-hire-service-licence

2. Certificate of Inspection (COI).

In QLD  there licensed Inspection sites or alternatively use TMR Inspection centres.

3. Driver Authority (DA)

We accept the BHTX  driver authority. 

4. Once approved to start driving, you will receive 2 adhesive stickers to identify that your car is on hire service. This is mandatory and heft fines apply for not doing so.

In QLD, apply one sticker on lower part front windscreen passenger side and at the lower rear windscreen on the left side.

5.  Vehicle Insurance.Your vehicle must have a current third-party damage or comprehensive insurance cover. You should be the nominated driver.

6. QLD Mandatory Driver Training.
As from 1 August 2019, all booked hire vehicle drivers in QLD are required to complete training in anti-discrimination and disability awareness training.  We need proof of training.

7. CTP Insurance.
We need proof of the correct compulsory third party (CTP) insurance (class 26 or 4).

8. QLD Driver’s Licence

Upload a copy of your current driver’s licence. This should be open, unrestricted driver’s licence which you have held for preceding 12 months.

9. E-tag
You are not permitted to pick up riders from Brisbane Airport unless you have an E-Tag. Please upload proof. If you do not have an E-Tag you need to make a self declaration ” I do not have an E-Tag and I will not pick riders from Brisbane airport”, write your name and date the declaration and upload it.

VICTORIA

1. A driver accreditation (DA) certificate is required. 
2. Vehicle Inspection report
3. Comprehensive car insurance

You need to register your vehicle as a commercial passenger vehicle.

To apply follow the link:

https://cpv.vic.gov.au/drivers/

For signage placement guide follow this link:

https://cpv.vic.gov.au/vehicle-owners/vehicle-identification

Please read KTNEX Drug and other drugs policy here:

 https://ktnex.com/drug-and-other-drugs-policy-for-victoria-drivers/

Congratulations for making that decision to join the KTNEX Ride services network. All KTNEX are individual contractors and not employees.

KTNEX PROMO: 

All drivers take home 94% of their earnings! Offer ends 31st Dec 2022.

We accept sedan cars less than 12 years old and we do not accept cars that have had body alterations or repairs.

  To start the sign up process state has different Booked hire service license requirements. You will need to upload your documents via the KTNEX app.  Alternatively, you can email them to us. We strictly abide by the state or country requirements. Once everything is in place we activate your account.

For all countries, a full unrestricted drivers license and Vehicle Insurance.  All drivers  will need to submit the vehicle current third-party damage or comprehensive insurance cover. The insurance document should list you the driver as the insured.

We also request a front and side photo of your car and registration number during registration. In the USA we need the back and side photo of the car.

   Texas

Georgia

Congratulations for making that decision to join the KTNEX Ride services network. All KTNEX are individual contractors and not employees.

KTNEX PROMO: 

All drivers take home 94% of their earnings! Offer ends 31st Dec 2022.

We accept sedan cars less than 12 years old and we do not accept cars that have had body alterations or repairs.

  To start the sign up process state has different Booked hire service license requirements. You will need to upload your documents via the KTNEX app.  Alternatively, you can email them to us. We strictly abide by the state or country requirements. Once everything is in place we activate your account.

For all countries, a full unrestricted drivers license and Vehicle Insurance.  All drivers  will need to submit the vehicle current third-party damage or comprehensive insurance cover. The insurance document should list you the driver as the insured.

We also request a front and side photo of your car and registration number during registration. In the USA we need the back and side photo of the car.

 KENYA 

What are KTNEX  public safety measures?

• KTNEX requires all drivers to have initial and annually criminal history.  Some states and countries require driving history checks at least once a year for all drivers.
• All riders see a photo of the driver and the make, model and license plate number of the vehicle before getting into the vehicle. This allows riders to know they have the right driver, who has been approved to drive.
• The KTNEX apps allows the riders to provide feedback the driver that other riders and the KTNEX can see. This allows KTNEX to investigate and take  corrective measures on problematic drivers.

4. Does KTNEX prohibit drivers from driving under the influence of drugs and alcohol?

Yes. KTNEX drivers are strictly required to avoid intoxicating substances whilst undertaking driving duties.  We prohibit a driver who is intoxicated or has taken an intoxicating substance of whatever amount from activating the KTNEX.  The KTNEX requires riders to make a complaint against a driver who is suspected of violating our policy.

5. Where do I submit a complaint about KTNEX driver?

Submit complaints about a KTNEX driver directly to us either through the mobile app or via an email on admin@ktnex.com. 

6. Where do I submit a complaint about KTNEX service?

Complaints regarding the KTNEX itself can be sent to can be submitted to your state or country transport organisation or email us so we can take corrective measures.

                                          KTNEX Drivers Alcohol  & Drugs Policy

TERMS

Alcohol and drug abuse is a major contributor of workplace injuries, disability and thousands of lost work hours and productivity. This policy serves to ensure that our network is free alcohol abuse and other illegal drugs. This company will not tolerate the use of alcohol and drugs abuse and we take the matter seriously in the interest of protection our drivers, users, and the public at large.

The company absolutely prohibits the use of drugs (non-prescription) and alcohol while the KTNEX driver is activated or online. The company also discourages the use of illegal and alcohol even when the driver app is offline. The use, sale or possession of alcohol and illegal drugs while performing KTNEX duties will result in disciplinary action, suspension, or deactivation from the network. The company will not compromise on public safety. The company may also involve legal authorities in your jurisdiction.

The company requires that all drivers do their service in appropriate mental and physical condition. It is the company intent and obligation to provide a drug-free, healthful, and safe-work environment. KTNEX reserves the right to demand a drug or alcohol test of any driver based upon reasonable suspicion. Reasonable suspicion includes, but is not limited to, physical evidence of use, involvement in an accident, or substantial unsafe driving.

Failure to take the test may lead to discipline, suspension including possible termination or deactivation.

The company also cautions against use of prescribed or over-the-counter medication which can affect workplace performance. You may be suspended or terminated if the company concludes that you cannot do your duties safely or properly because of using over the counter or prescribed medication. Please inform KTNEX by email listed on the website prior to working under the influence of a prescribed or over-the-counter medication use which may affect your performance.

All KTNEX contracted drivers must report any conviction under a criminal drug statute for violations on duty or off duty or off the company premises while performing the company duties. A report of a conviction must be made within 30 (thirty) days after the conviction.

If you a drug or alcohol problem, please seek medical help!

We will email you a copy of this policy for your signature before activation. It is a company requirement of all drivers. 

13th May 2022, D&H Media Services LLC.